Terms and Conditions

1. About This Website

Elena Cholovska provides nutrition and health consulting services, sold as discovery calls, consultation packages, and no-call programmes, through the Website and a private Client Area. Consultations are delivered remotely by video call, booked via Cal.com, unless stated otherwise.

2. Definitions

• “Client Area” — the passwordless client portal where you view your purchases, book consultations, complete questionnaires, and access your programme content, accessed by entering a one-time code sent to your registered email address.
• “Consultation” — a scheduled video call with Elena of a defined type (Discovery, initial, or follow-up).
• “Programme” — a purchased product that includes a defined set of Consultations and/or deliverables (BASIC, CORE, VIP, or a bespoke programme).
• “Order” — your purchase of any product listed in Section 3, made online via Stripe Checkout or by an admin-generated payment link.

3. Products and Pricing

We may add, remove, rename, or reprice products at any time; the price shown to you at checkout is the one that applies to your Order. Current products include:

• Paid Discovery Call (€10 / £10) — a short, one-time 30-minute introductory call to assess fit. This is a preliminary conversation, not a Consultation and not medical or nutritional advice or treatment. The fee you pay is automatically converted into a credit of the same amount (€10 / £10), usable once towards your next purchase within 1 month (30 days) of the call; it has no cash value, cannot be transferred, and expires automatically once the 30-day window closes.
• BASIC – Nutrition Reset (from €89 / £89) — a no-call programme. After purchase you get Client Area access and complete an intake questionnaire; recommendations are provided asynchronously, in writing, in the Client Area.
• CORE – Personalised (from €195 / £195) — one 60-minute Consultation, booked from the Client Area once purchased.
• VIP – Root Cause (€600 / £600) — one 120-minute initial Consultation plus two follow-up Consultations 60 minutes each. You may pay in full, or split the cost over 3 monthly instalments of €220 / £220 via a recurring Stripe subscription. Each successful monthly payment unlocks the next Consultation in sequence.

Clients who purchased a product under a previous catalogue keep the entitlements of that original purchase; these Terms otherwise apply to your continued use of the Client Area and any new purchase.

4. Bookings, Rescheduling, and Cancellations

Consultations are booked through the scheduling links provided in your Client Area (powered by Cal.com). Please book promptly once a Consultation is unlocked so we can find a mutually convenient time.

5. Payments

All payments are processed by our third-party payment processor, Stripe. We do not store your full card details.

Prices are shown and charged in EUR (€) or GBP (£) depending on your location; the same numeric price applies regardless of currency. Online purchases are completed via Stripe Checkout; offline purchases may be completed via an admin-generated Stripe payment link or recorded manually against an invoice, with the same product terms applying either way. Purchases are for personal use by the named Client and are non-transferable to a different person without our written consent.

6. Discount Codes and Coupons

From time to time we may issue you a personal, admin-issued discount code. Unless stated otherwise when issued, a coupon is single-use, has no cash value, cannot be combined with another coupon or discount (including a referral code or discovery credit) on the same Order, and may be deactivated by us at any time before redemption.

7. Referral Programme

• Once you complete any paid Programme (Discovery Calls do not count), you are automatically issued a personal, reusable referral code.
• Anyone — including yourself — can use your code to get €50 / £50 off a VIP purchase. There is no limit on how many times your code can be used by other people.
• Each time someone other than you successfully completes a purchase using your code, you earn a €50 / £50 credit to your referral balance. If you use your own code on your own purchase, you get the discount only — no reward credit is earned.
• You may redeem your available balance either as a discount coupon towards a future purchase (available at any balance), or as a bank transfer once your balance reaches €150 / £150. Bank payouts are made exclusively by SEPA transfer to a European IBAN account in your name. Only one redemption request may be pending at a time.
• Payout requests are reviewed and fulfilled by us manually and may take additional time to arrange.
• We reserve the right to suspend or deactivate a referral code, withhold or reverse credit, or exclude an account from the programme if we reasonably suspect fraud or abuse. We may modify or discontinue the referral programme at any time; changes will not affect balances already earned and confirmed.

8. Google Review Incentive

Once you have completed any paid Programme, you may let us know that you have left us a public Google review. This is an honour-system incentive — we manually check before rewarding a claim. If approved, we will issue you a discount coupon at our discretion; we do not guarantee a specific reward amount, and we may decline or revoke a reward if we believe a claim is inaccurate or made in bad faith. We do not offer any incentive conditioned on a review's rating or content — only on the fact that a genuine review was left.

9. Health & Nutrition Disclaimer

The information, recommendations, and materials provided through any Consultation, Programme, or the Client Area are for general educational and informational purposes only. They are not medical advice, are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and do not create a doctor-patient relationship.

Elena Cholovska is a nutrition consultant, not a licensed physician. You should consult a qualified physician or other healthcare provider before making any changes to your diet, supplement intake, medication, or exercise routine, particularly if you are pregnant, nursing, a minor, elderly, or have an existing medical condition, allergy, or intolerance.

Individual results vary. We make no guarantee of any specific health outcome, weight change, or result from following any recommendation, Programme, or supplement schedule. You are solely responsible for your own health decisions and for seeking emergency or professional medical care when needed.

10. Client Area Access & Your Account

Access to the Client Area is via a one-time code sent to the email address you registered. Keep access to that inbox secure — you are responsible for all activity under your account. Content may be provided in English, Ukrainian, or Russian depending on your selected language preference. We may suspend or terminate Client Area access if we reasonably believe these Terms have been breached, or if required to do so by law.

11. Refunds

Refund eligibility and windows are set out per product in Section 4: 48 hours from booking for the Discovery Call, 48 hours from purchase for BASIC/CORE/VIP (one-time), and before your first Consultation for the VIP instalment plan. Outside those windows, fees for a purchased Programme or already delivered Consultation are non-refundable, save as required by applicable mandatory consumer-protection law. Approved refunds are issued to the original payment method via Stripe; any discovery credit, coupon, or referral discount applied to the refunded Order is forfeited along with the refund.

12. Intellectual Property & Digital Products

All content we provide — recommendations, schedules, PDFs, questionnaires, and other materials — is provided for your personal, non-commercial use only. You may not copy, resell, redistribute, or publish this content without our prior written consent. We retain all intellectual property rights in materials we create and provide to you. You may share website links for personal, educational, or non-commercial purposes, provided proper credit is given and the content is not altered.

13. Website Content & External Links

The content on this website, including text, images, resources, articles, guides, and educational materials, is provided for general information only. We aim to keep it accurate and up to date, but do not guarantee it will always be complete, current, or free from errors. This website may also contain links to third-party websites, platforms, booking systems, or payment providers; we are not responsible for the content, availability, or practices of those third parties.

14. Limitation of Liability

To the maximum extent permitted by law, our total liability to you arising out of or in connection with any Order or these Terms is limited to the amount you paid for the specific product giving rise to the claim. We are not liable for indirect, incidental, or consequential loss. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, such as liability for death or personal injury caused by negligence, or fraud.

15. Privacy

Your use of this website and services is also governed by our Privacy Policy, which forms part of these Terms and explains how personal information — including health-related information — is collected, used, and protected.

16. Changes to These Terms

We may update these Terms and Conditions from time to time, for example to reflect a new product or a change in how an existing one works. The version in effect at the time of your Order applies to that Order. If you have a Client Area account, we may ask you to accept an updated version before continuing to use certain features.

17. Contact

If you have any questions about these Terms and Conditions, an Order, or the referral/review programmes, you may contact: